Refund policy
Last updated: July 26, 2026
Thank you for shopping with KIITF. We want you to love your sneakers — if something isn’t right, here’s how returns and refunds work.
1. Returns
You have 5 days from the date you receive your order to request a return. To be eligible:
• Item(s) must be unworn, unwashed, and in original condition with all original tags and packaging
• You must have proof of purchase (order number or receipt)
• Sale/clearance items are marked final sale and are not eligible for return, unless defective
To start a return, contact us at KIITF.Official@yahoo.com with your order number and reason for return. We’ll provide instructions on how and where to send your item(s).
2. Return Shipping
• Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect
• We recommend using a trackable shipping method, as we are not responsible for items lost in transit back to us
• Original shipping fees are non-refundable
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or wrong item, contact us within 5 days of delivery at KIITF.Official@yahoo.com with photos of the issue. We’ll cover return shipping and send a replacement or full refund.
4. Refunds
Once we receive and inspect your return, we’ll notify you of approval or rejection. Approved refunds are issued to your original payment method within 2-5 business days. Please note your bank or card issuer may take additional time to post the refund.
5. Exchanges
If you need a different size or colorway, the fastest option is to return your original item and place a new order. Reach out to KIITF.Official@yahoo.com if you’d like help with sizing before you order.
6. Non-Returnable Items
The following are not eligible for return or refund:
• Final sale/clearance items
• Items returned without original packaging or tags
• Items showing signs of wear
7. Contact Us
Questions about a return or refund? Reach out:
KIITF
Email: KIITF.Official@yahoo.com
Website: Kiitfam.com